Refund / Exchange / Cancellation Policy

 

CarpLife Products Ltd offer a 30 day money back guarantee and a 1 year warranty against manufacturing defects for most items. The warranty does not cover against wear and tear, accidental damage or damage caused by the customer.

 

If returning a product under the 30 day money back guarantee, it must be in new and unused condition. This includes the packaging. We reserve the right to reduce or refuse a refund should these terms not be met. 

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Returns Should be sent via Royal Mail Tracked 48

Enclose Your Name, Order Number and Mobile Phone Number

ALWAYS CONTACT US BEFORE SENDING A RETURN

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We Will Refund £3.29 In Postage Costs

Once An Item Is Received If It Is Faulty

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We Do Not Refund Postage If Items Are Not Faulty

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EGIFT CARDS

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EGift cards have no expiry date and remain active until redeemed. We are unable to offer refunds for EGift cards.

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Please note: We cannot pay the postage on any unwanted returns. Please ensure you receive proof of postage and a tracking number.

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For all returns, please contact us before returning your item/s.

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Returns Address:

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CarpLife Products Ltd

4 The Candlemakers

Temple Farm Industrial Estate

Southend on Sea

Essex

SS2 5RX

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